Introduction

At JT Blinds, we strive to ensure your complete satisfaction with our products and services. If for any reason you are not entirely satisfied with your purchase, we are here to help. This Return Policy outlines our process for returns, refunds, and exchanges.

Returns

1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as custom-made or personalized products, are non-returnable unless they are defective or damaged upon receipt.
2. Timeframe: You have [Number of Days] days from the date you received your item to initiate a return. After this period, unfortunately, we cannot offer you a refund or exchange.

Return Process

1. Initiate a Return: To start a return, please contact our customer service team at JTBlinds@gmail.com with your order number and the reason for the return. Our team will provide you with instructions on how to proceed.
2. Shipping: Once your return is authorized, you will be responsible for shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Return Address: Please send your return to the following address: San Fernando Valley, Los Angeles, CA

Refunds

1. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. If the item is approved, we will process your refund.
2. Processing Time: Refunds will be credited to your original method of payment within 15 days. Please note that the processing time may vary depending on your payment provider.
3. Partial Refunds: In some cases, only partial refunds may be granted (if applicable). This includes items that are returned with obvious signs of use, missing parts, or not in their original condition for reasons not due to our error.

Exchanges

1. Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at: 818-361-2300.
2. Process: Once your exchange request is approved, we will provide instructions on how to return the defective or damaged item and will ship the replacement to you promptly.

Non-Returnable Items

Certain items are exempt from being returned, including:

1. Custom or Personalized Products: These items are made to order and cannot be resold.
2. Gift Cards: Gift cards are non-returnable and non-refundable.
3. Final Sale Items: Items marked as final sale are not eligible for return or exchange.

Shipping Costs

1. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Exchanges: For defective or damaged items, we will cover the cost of shipping the replacement item to you.

Contact Us

If you have any questions or concerns about our Return Policy, please contact our customer service team at: 818-361-2300.

Thank you for shopping with JT Blinds. We appreciate your business and are committed to ensuring your satisfaction with our products and services.